"The honest answer, in most organisations, is that the systems AI needs to work on today cannot be fully comprehended by humans.

Decades of customisation have made them opaque, even to the people running them.

The same opacity that slows people down stops agents entirely, because an agent can only act on a system it understands.

Conduct makes those systems legible and operable. That is the foundation everything else depends on," ujar Jan Philipp Haas.

Sektor pendanaan infrastruktur AI korporasi di Eropa sepanjang tahun 2026 ini juga mencatat pergerakan modal ke lapisan perangkat lunak yang membantu perusahaan menerapkan AI pada sistem yang sudah ada, alih-alih mengganti seluruh infrastruktur inti.

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Sahir Azam selaku perwakilan dari Index Ventures menjelaskan tantangan operasional dari sistem perusahaan yang dibangun dengan banyak kustomisasi.

"Enterprise systems were built to be customised," kata Sahir Azam, Partner di Index Ventures dan mantan CPO MongoDB.

Menurutnya, kustomisasi tersebut menjadikannya sangat kuat sekaligus sulit untuk dioperasikan ketika agen AI mulai mengambil alih pekerjaan tim manusia.

"That is why they are so powerful and also why they have become so difficult to operate.

We are now seeing agents take over work that used to require entire teams of people, whether that is writing code, handling customer support, or running back-office operations.

Conduct is going after one of the largest and least visible pools of that work: the manual labour required to manage complex enterprise IT systems at the core of business," ujar Sahir Azam.